Troubleshooting

Certified developers

Please sign in to the Developer Hub for access to our Advanced Troubleshooting Guide, which contains detailed technical instructions, debugging information, and solutions for complex issues.

---

Step 1: Check our System Status

Before proceeding, the first and most important step is to check if we are experiencing a general service disruption.

The issue you are facing may be part of a larger incident that our team is already working to resolve.

• Visit our System Status page to see the current status of all our services.

If the page shows that all systems are operational, please continue to the next step.

---

Step 2: Review the Basics

Many common issues can be resolved with a few simple steps.

These often solve problems related to your browser or local network.

• Clear your browser cache and cookies
  Old, saved data can often cause unexpected behavior.
  
  Clearing your browser data resolves a surprising number of issues.
• Try a different web browser
  Test if the problem also occurs in another browser (e.g., Chrome, Firefox, Edge).
  
  This helps determine if the issue is specific to the browser you normally use.
• Disable browser extensions
  Some browser extensions, especially ad blockers or security scanners, can interfere with a application's functionality.
  
  Try disabling them temporarily to see if that solves the problem.
• Check your internet connection
  Ensure that you have a stable internet connection.

---

Step 3: Consult our Public FAQ

Perhaps your question has already been answered.

Our public FAQ covers a wide range of general questions about the framework, licensing, and technical capabilities.

• Browse our Frequently Asked Questions (FAQ).

---

Step 4 (For Certified Developers): Check the Developer Hub

If you are a certified developer, remember to check the resources available to you in our private portal.

• Sign in to the Developer Hub and review the technical documentation and the extended, technical FAQ. The solution to your problem is often found there.

---

Step 5: Still Need Help? Contact Support

If you have followed the steps above and are still experiencing problems, our support team is ready to assist.

To help us resolve your issue as quickly and efficiently as possible, please include the following information when you submit a ticket:

• A clear and detailed description of the problem
  What are you trying to accomplish, and what is going wrong?
• Steps to reproduce the issue
  Describe exactly what you are doing, step-by-step, to make the error occur.
• Screenshots or a video
  A picture or a short video of the problem and any error messages is extremely helpful.
• Information about your system
  Which web browser and operating system are you using?

Create a support ticket